Springer Nature
Embracing Sustainability Management Through Excellence In Services
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MarcaSpringer Nature
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This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in todayâs unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31âSeptember 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
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