Dealing With Disputes And Conflict A Self-Help Tool-Kit For Resolving Arguments In Everyday Life | Psychology

Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life offers accessible and practical strategies and solutions to guide untrained mediators and readers on effective ways to resolve disputes and conflict across a wide range of dispute contexts. Drawing together psychological and social scientific theories the author offers clear guidance for managing conflict in everyday life ranging from experiences at work with the community or at home. This book defines mediation practice its key principles and how it is structured and implemented and offers practical strategies based on key theories including Transactional Analysis. Tony Whatling draws on his extensive experience as a professional mediator consultant trainer and author to create this valuable practical guide. Including a toolbox outlining core skills and strategies applied by trained practitioners the book covers important elements in conflict resolution such as apology reconciliation the importance of listening and concentration and what to try when disputants do not respond. Case studies from various contexts are featured giving readers the tools they need when faced with disputes relating to situations such as divorce and workplace disagreements. Exploring the building blocks of dispute management through an engaging and clear tone this text is ideal for mediators dispute resolution specialists volunteers community leaders medical staff and anyone embarking on a career in mediation as well as individuals hoping to resolve conflict in their own lives. |Dealing with Disputes and Conflict A Self-Help Tool-Kit for Resolving Arguments in Everyday Life | Psychology